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PRIVACY POLICY |
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InVU E-Commerce Policies
Ordering
Payment
Shipping and Delivery
Exchanges and Returns
Privacy Policy
Other Policies
Terms of Use
Ordering
How do I place an online order?
Can I place an international order?
How will I know that my order has been processed and how can I track its status?
Will inVU Drapery Co. let me know if something I have ordered is out of stock?
Can I add or remove items from my order once it is submitted?
What if my total online order amount is over $2,000.00?
Payment
What method of payment can I use to shop online?
Will I be charged sales tax on my online order?
When will I be charged?
Is it safe to shop on www.invudraperyco.com with a credit card?
Are items online the same price as in-store?
Shipping & Delivery
Where does inVU Drapery Co. ship to?
What shipping methods are available for me to use for online purchasing?
How will my purchase be delivered when I order online?
How are the shipping rates calculated for online purchases?
What days of the week are online orders shipped on?
How will I know when my online order is shipped and how can I track my order?
How long will it take for my online order to be delivered?
What if my shipment is lost?
Exchanges and Returns
What is inVU Drapery Co.'s exchange and return policy for online purchases?
Can I exchange or return Ready-made drapes, hardware, and fabric swatch samples purchased online?
How do I complete an online exchange or return by courier?
Can I exchange or return my package purchased online using any courier service?
How much will it cost me to make an exchange or return for an online purchase?
How long do I have to make an online exchange or return?
Can I exchange or return merchandise purchased in-store through inVU Drapery Co.'s website?
How do I exchange or return an online purchase to one of inVU Drapery Co.'s stores?
When I exchange or return merchandise that I purchased online to one of inVU Drapery Co.'s stores, will I get my initial shipping charges back?
Privacy Policy
What is inVU Drapery Co.'s privacy policy?
What information is collected about me when I shop on www.invudraperyco.com?
For what purposes does inVU Drapery Co. collect my personal information?
How is my personal information protected?
Will inVU Drapery Co. share any of my personal information with third parties?
What are cookies and how does inVU Drapery Co. use cookies on its site?
How will I be notified if there are any changes to inVU Drapery Co.'s privacy policy?
How can I exercise my choices about receiving inVU Drapery Co.'s promotional communications?
How can I access or change my personal information, withdraw my consent, or make inquiries in relation to this policy and inVU Drapery Co.'s privacy practices?
How long is my personal information retained?
Other Policies
Pricing Policy
Colour Policy
Misprint Policy
Terms of Use
Legal Notices
Copyright
Trademark
Termination
Disclaimer
Indemnification by User
General
Ordering
How do I place an online order?
Once you have added an item to your Shopping Cart, you may start the checkout process by selecting "Checkout" at the bottom right of your screen.
Can I place an international order?
We cannot currently accept orders from countries other than Canada.
How will I know that my order has been processed and how can I track its status?
Once you have submitted your order, you will receive an order confirmation email from inVU Drapery Co. within two business days (Monday to Friday) to verify that your order has been received and is ready for shipment. This email will contain a U.P.S. tracking code and a link to the U.P.S. website where you can track the status of your order.
Will inVU Drapery Co. let me know if something I have ordered is out of stock?
Item(s) requested that are in stock, will be shipped at the time your order is received. Item(s) that are temporarily out of stock, will be shipped when they become available. You will be sent an email from inVU Drapery Co. notifying you of any item(s) that are out of stock within 48 hours of your order being received. Should you wish to revise your order, you can do so at this time. Please note: We do not ship partial orders. All orders will be shipped complete. Once your order has been shipped, it cannot be modified. Your credit card will not be charged for any out of stock item(s) until they are shipped.
Can I add or remove items from my order once it is submitted?
Once your order has been placed, it cannot be modified. If you are not fully satisfied with your purchase, you will have the option of returning it by a courier service of your choice or to one of our store locations in Ontario, Canada. Click here for Store Locator. Please see our Exchanges and Returns Policy.
What if my total online order amount is over $2,000.00?
If your total online order amount is over $2,000.00, you may receive a phone call from one of our customer service representatives to verify your credit card, contact, shipping, and billing information.
Payment
What method of payment can I use to shop online?
For your convenience, inVU Drapery Co. accepts VISA and MasterCard. We do not accept cheques, cash, or credit vouchers.
The shipping / billing address you provide must be a valid Canadian address and must be the same address that is on your credit card. Your phone number and email address are also required in case one of our customer service representatives needs to contact you about your order.
Please note that all our advertised prices are in Canadian dollars.
Will I be charged sales tax on my online order?
We charge sales tax at invudraperyco.com just like we do in our stores. If we do not have a store in your province or territory, only GST will be charged. Shipping charges are also subject to sales taxes.
When will I be charged?
Your credit card will not be charged until your order is shipped. Expect this to occur within two business days (Monday to Friday) of your order being placed.
Is it safe to shop on www.invudraperyco.com with a credit card?
inVU Drapery Co. is very proud to offer our customers a fully secure shopping environment. Your credit card information will not be retained once you make a purchase on our website. In the case of credit card transactions, we do this by using an industry-standard encryption protocol known as Secure Socket Layer (SSL) by VeriSign to keep all of your order, billing, and shipping information secure. In addition, we take strong measures to protect all customer data against unauthorized access, loss, and theft. We ensure that your information is protected and safe to the best of our ability by utilizing various safeguard protocols.
Are items online the same price as in-store?
While merchandise offered online at www.invudraperyco.com will usually be priced the same as merchandise offered in stores, in some cases, inVU Drapery Co.'s stores may have different prices or promotional events at different times. All online and in-store merchandise is priced in Canadian dollars.
Shipping & Delivery
Where does inVU Drapery Co. ship to?
We ship to all provinces and territories across Canada. We do not ship to the U.S. at this time. The shipping / billing address provided must be a valid Canadian address.
What shipping methods are available for me to use for online purchasing?
We offer our customers two methods of shipping: Express Saver shipping and Standard shipping.
Orders are shipped within two business days (Monday to Friday) of the day you place your order. Express Saver shipping orders will be delivered within 3 business days of your order being placed within most metropolitan areas. Orders that are sent by Standard shipping will be delivered within 4-8 business days of your order being placed within most metropolitan areas. Visit www.ups.com for specific time and transit information.
How will my purchase be delivered when I order online?
Your purchase will be delivered by U.P.S. courier service when you order online.
How are the shipping rates calculated for online purchases?
Our shipping rates are based on U.P.S. shipping fees. The shipping rates are calculated automatically upon the "Checkout" step in the online shopping process.
What days of the week are online orders shipped on?
Our online orders are shipped Monday to Friday. We do not ship on statutory holidays or weekends.
How will I know when my online order is shipped and how can I track my order?
Once you have submitted your order, you will receive an order confirmation email from inVU Drapery Co. within two business days (Monday to Friday) to verify that your order has been received and is ready for shipment. This email will contain a U.P.S. tracking code and a link to the U.P.S. website where you can track the status of your order.
How long will it take for my online order to be delivered?
Orders are shipped within two business days (Monday to Friday) of the day you place your order. Express Saver shipping orders will be delivered within 3 business days of your order being placed within most metropolitan areas. Orders that are sent by Standard shipping will be delivered within 4-8 business days of your order being placed within most metropolitan areas. Visit www.ups.com for specific time and transit information.
What if my shipment is lost?
We offer our customers the option of insuring their online purchases. We highly recommend that our customers take advantage of this opportunity to ensure the safety of their merchandise. U.P.S. insurance is calculated automatically upon the "Checkout" step in the online shopping process.
Exchanges and Returns
What is inVU Drapery Co.'s exchange and return policy for online purchases?
We realize the importance of providing our customers with the highest level of service in our industry. We aim to be the first in style, quality, and service. All inVU Drapery Co.'s merchandise is inspected by hand before shipping. If you are not completely satisfied with your purchase, inVU Drapery Co. offers its customers the option of exchanging or returning most of its merchandise purchased online provided the conditions below are met.
The factory sealed packaging of hardware must be left unopened in order to exchange or return it. Fabric swatch samples and drapery panels that are 120" long are final sale items and cannot be exchanged or returned.
Exchanges or returns can be made up to 30 days from the date your merchandise is shipped. Please refer to your packing slip for the shipping date. The return time frame is calculated from the day the product is released for delivery from inVU Drapery Co. to the day the product is returned to our E-Commerce Return Site or to one of our stores. Only product shipped within Ontario can be exchanged or returned to one of our stores. Click here for Store Locator. This time frame applies to all destinations across Canada.
Can I exchange or return Ready-made drapes, hardware, and fabric swatch samples purchased online?
All unused Ready-made drapes and hardware ordered online that are shipped outside of Ontario can only be exchanged or returned through inVU Drapery Co.'s website. Ready-made drapes and hardware shipped within Ontario can be exchanged or returned both through inVU Drapery Co.'s website and to any of our stores. Click here for Store Locator. One of inVU Drapery Co.'s sales consultants will be pleased to assist you in exchanging or returning your online purchase. See below for details.
All merchandise exchanged or returned must be in new, saleable condition. The factory sealed packaging of hardware must be left unopened in order to exchange or return it. Fabric swatch samples and drapery panels that are 120" long are final sale items and cannot be exchanged or returned.
How do I complete an online exchange or return by courier?
When making an exchange or return, all items must be in like-new condition and sent in their original packaging, with the original order confirmation and packing slip enclosed. Please indicate on the packing slip whether you wish to make an exchange or a return and what item you are exchanging or returning. You must specify the product's name, description, size, colour, quantity, and price. If you would like to make an exchange, please specify the new product(s) you would like to purchase. Please also state the reason why you are exchanging or returning the merchandise.
You will now need to select a shipping method to send your package back to inVU Drapery Co.'s E-commerce Returns Department. inVU Drapery Co. recommends, although is not responsible for, the services provided by the following shipping companies: U.P.S., Fed Ex, Purolator, and Canada Post. All returns must be sent via a traceable and prepaid method. It is important to make sure that your package is insured.
Once you have shipped, please email us at e-comm@invudraperyco.com or call our E-commerce support number at 1-866-572-2472 to inform one of our representatives that you wish to make an exchange or return. You will be asked to provide your name, address, phone number, and email address. You will also need to advise our representative of your return shipping method and provide your tracking code. One of inVU Drapery Co.'s customer service representatives will send you a follow-up email confirming your contact information, shipping method, and tracking code.
Please send your package to our return address at:
inVU Drapery Co.
(c/o BB Bargoons)
Attn: E-Commerce Returns Department
2784 Yonge St.
Toronto, ON
M4N 2J2
Once your package has been successfully received, and the returned merchandise has been examined, we will call you to request your credit card information. We will then promptly process the exchange or refund, inclusive of taxes, as you instruct, refunding the same credit card that was used to make the original purchase. Any returned merchandise that has components missing or has been used or damaged will not be refunded. Please note that all orders will be refunded in Canadian dollars.
Can I exchange or return my package purchased online using any courier service?
Any courier service can be used when returning merchandise, provided the return is sent via a traceable and prepaid method. This is to ensure that the merchandise is not lost or damaged in the mail, returned on time, and that both sender and receiver are able to track the status of their packages.
How much will it cost me to make an exchange or return for an online purchase?
The only costs that are associated with making an exchange or return are the shipping and insurance costs. These costs are the responsibility of the customer and are determined on an individual basis, depending on what shipping company is used. inVU Drapery Co. recommends, although is not responsible for, the services provided by the following shipping companies: U.P.S., Fed Ex, Purolator, and Canada Post. Please note that all shipping charges are non-refundable.
How long do I have to make an online exchange or return?
Exchanges or returns can be made up to 30 days from the date your merchandise is shipped. Please refer to your packing slip for the shipping date. The return time frame is calculated from the day the product is released for delivery from the inVU Drapery Co. to the day the product is returned to our E-Commerce Return Site or to one of our stores. Only product shipped within Ontario can be exchanged or returned to one of our stores. Click here for Store Locator. This time frame applies to all destinations across Canada.
Can I exchange or return merchandise purchased in-store through the inVU Drapery Co.'s website?
Merchandise that is purchased at one of our inVU Drapery Co. stores may only be exchanged or returned at one of inVU Drapery Co.'s store locations. The inVU Drapery Co.'s E-Commerce Returns Department is unable to process a store exchange or return.
How do I exchange or return an online purchase to one of inVU Drapery Co.'s stores?
To exchange or return merchandise purchased from our website to one of our stores, please make sure all items are in like-new condition and are still in their original packaging. Please remember to bring your original order confirmation, packing slip, the credit card used to make the online purchase, and a piece of valid photo identification. All refunds must be made to the same credit card that was used to make the original purchase.
When I exchange or return merchandise that I purchased online to one of inVU Drapery Co.'s stores, will I get my initial shipping charges back?
All shipping charges are non-refundable. Once you have agreed to shipping charges, when purchasing merchandise through the inVU Drapery Co.'s website, then those charges are final and cannot be refunded at a later date when making an online or in-store return.
Privacy Policy
What is inVU Drapery Co.'s privacy policy?
inVU Drapery Co. is committed to protecting the privacy of its clients and we have taken strong measures to ensure that the information we gather from you will be secure and confidential. By using www.invudraperyco.com and / or making online purchases of products, you agree to the terms and conditions of inVU Drapery Co.'s policy.
What information is collected about me when I shop on the inVU Drapery Co.'s website?
We may collect personal information from you when you provide certain identifying information to us, such as by searching for a product, making an order for a product, communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your legal name, mailing address, e-mail address, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. Your credit card information will not be retained once a purchase made on our website has been processed.
inVU Drapery Co.'s website is directed for use by adults only. inVU Drapery Co. does not knowingly collect any personal information from children under the age of 13. Children under the age of 13 should not use inVU Drapery Co.'s website or provide inVU Drapery Co. with any personal information.
For what purposes does inVU Drapery Co. collect my personal information?
The personal information that inVU Drapery Co. collects may be used to (a) process your online order and to answer questions about the status of your order; (b) ship the products you have ordered; (c) stay in contact with you and provide you with ongoing customer service, pertaining to your order; (d) send you promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers, provided you agree to receive such material and information; and (e) gain feedback from you on your shopping preferences. Upon the "Checkout" step in the online shopping process, you will be asked if you would like to receive promotional materials. You may always opt to not receive them or unsubscribe at a later date.
How is my personal information protected?
We make sure that every online communication with our clients meets our high standards of privacy and security. In the case of credit card transactions, we do this by using an industry-standard encryption protocol known as Secure Socket Layer (SSL) by VeriSign to keep all of your order, billing, and shipping information secure. In addition, we take strong measures to protect all customer data against unauthorized access, loss, and theft. We ensure that your information is protected and safe to the best of our ability by utilizing various safeguard protocols. Every inVU Drapery Co. employee and third party contractor must abide by the privacy act and maintain the confidentially of all customer information.
Will inVU Drapery Co. share any of my personal information with third parties?
inVU Drapery Co. will not trade, sell or rent your personal information (such as name, address, phone number, or company name) to third parties without your consent. We also protect your privacy by limiting employee access to and use of customer data. We will only share your personal information with affiliates and other companies who share our commitment to protecting your privacy.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests, and rights of inVU Drapery Co.
In an attempt to provide increased value to our visitors, inVU Drapery Co. may choose various third party web sites to link to from its own site. These third party websites may collect your personal information. This policy does not apply to the practices of third parties and inVU Drapery Co. does not assume any responsibility when a third party's website is accessed from www.invudraperyco.com. Upon accessing a third party's website from www.invudraperyco.com, you release inVU Drapery Co. of any responsibility or liability for the actions, practices, policies, and omissions of third parties and their respective websites. When you are visiting third parties' websites, please remember to read their privacy policies, as you are accessing them at your own risk.
inVU Drapery Co. seeks to protect the integrity of its web site and the links placed upon it and therefore welcomes any feedback on not only its site, but for sites it links to as well.
What are cookies and how does inVU Drapery Co. use cookies on its site?
Cookies are small bytes of information that are stored by your browser on your computer's hard drive. Our cookies may store a variety of information that help us learn how users interact with our website such as the number of times that you access a site, how long you stayed on a particular page, and which page you exited the site from. Any personal information stored in cookies while shopping is deleted upon completing the shopping process. The information inVU Drapery Co. learns from these cookies allows us to better serve our clients.
How will I be notified if there are any changes to inVU Drapery Co.'s privacy policy?
When you purchase online with inVU Drapery Co., you consent to the collection and use of your information by inVU Drapery Co. in accordance with our current privacy policy. If we alter our privacy policy in the future, we will post an updated policy on our website so that you can be aware of anything that may affect you in the way we disclose information. Following the posting of such changes, your continued use of inVU Drapery Co.'s website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the inVU Drapery Co.'s website following a change to our policy but take no other action with respect to your personal information, our use of that information will remain subject to our policy as it was in effect at the time that you provided your personal information. As an inVU Drapery Co. online shopper, you are responsible for regularly reviewing our policy and any changes that we make to it.
How can I exercise my choices about receiving inVU Drapery Co.'s promotional communications?
We will continue to communicate with you, if you want to receive promotional communications from us. When going through the shopping process on the inVU Drapery Co.'s website, you will be presented with the option of receiving promotional communications upon the "Checkout" step. If you do not wish to receive any of inVU Drapery Co.'s promotional communications, you will not be sent any.
How can I access or change my personal information, withdraw my consent, or make inquiries in relation to this policy and inVU Drapery Co.'s privacy practices?
inVU Drapery Co. will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. If you have provided personal information on www.invudraperyco.com, you are entitled to request access to, correction, and withdrawal of your information. In order to make such a request or if you have any questions about this policy please email us at e-comm@invudraperyco.com
How long is my personal information retained?
inVU Drapery Co. will hold on to your personal information as long as it is needed for the purposes described in this policy. Information may be retained for longer, as it may be required by applicable law.
Other Policies
Pricing Policy
At inVU Drapery Co., our commitment is to offer prices that reflect the genuine premium value of our innovative, highly styled, exceptional quality products, as well as our value enhanced retail experience, personalized service options and premium brand position for first in style and fashion. While merchandise offered on-line at www.invudraperyco.com will usually be priced the same as merchandise offered in stores, in some cases, inVU Drapery Co.'s stores may have different prices or promotional events at different times.
Colour Policy
inVU Drapery Co. uses colour as accurately as possible to depict a realistic image of the merchandise shown on www.invudraperyco.com; however, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be an exact representation. We suggest ordering fabric swatches ahead of purchasing your drapery panels so that you can try out samples of our fabric in your space and make an educated purchasing decision.
Misprint Policy
We do our best to provide you with the most up-to-date and accurate information on www.invudraperyco.com. In the event that an error or an inaccuracy does occur, we reserve the right to correct or cancel an order at any time, and / or edit an order to reflect the correction, and /or correct the error on our web site. Please note that such errors, inaccuracies, or omissions may relate to product description, pricing and availability. If your order has been edited or canceled, we will notify you of the changes as soon as they are made. We revise the inVU Drapery Co. website on a regular basis to make sure all information is current and complete. In the event that you are shipped a product that you are not fully satisfied with, we will gladly accept the unit back and offer you a full refund. To obtain a full refund, the merchandise must be in its original packaging, in like-new condition, and the order confirmation and packing slip must be enclosed. Please see our Exchanges and Returns Policy.
Terms of Use
Legal Notices
This website is provided by BB Bargoon's partnership and the inVU Drapery Co. brand. It may be used for informational purposes only. By using this website, you agree to abide by the terms and conditions set forth in these legal notices, as well as all applicable laws, as governed and interpreted pursuant to the laws of province of Ontario, Canada. If you do not agree to abide by these terms and conditions, then do not use this website.
Any questions regarding these legal notices should be directed to:
e-comm@invudraperyco.com
Copyright
Copyright © 2008. inVU Drapery Co., 8201 Keele Street, Concord, Ontario, L4K 1Z4, Canada. The images, text, organization and layout (collectively "materials") of this website are subject to trade-mark, service mark, trade dress, copyright and / or other intellectual property rights or licenses held by inVU Drapery Co., one of its affiliates or by third parties who have licensed their materials to inVU Drapery Co. inVU Drapery Co. does not authorize any downloading, distribution or republication of any materials on this site. The content of inVU Drapery Co.'s website, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. All rights reserved. The web server on which this website is housed is owned and maintained by inVU Drapery Co. The following policies apply to www.invudraperyco.com and all other websites owned and operated by BB Bargoon's partnership.
Trade-mark
inVU Drapery Co.® is a registered trade-mark licensed by BB Bargoon's partnership. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform, or create derivative works from the content of www.invudraperyco.com without first obtaining written consent from the owners of the registered trade-mark and copyright holder.
Use of Site
Harassment in any manner or form on inVU Drapery Co.'s website, via e-mail, or by obscene or abusive language is strictly forbidden. Impersonation of others, including an inVU Drapery Co. customer service representative or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. inVU Drapery Co. reserves the right, but not the obligation, to monitor the website and remove any materials at its sole discretion.
Disclaimer
This web site and the materials and products in this web site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, inVU Drapery Co. disclaims warranties express or implied, including but limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. inVU Drapery Co. does not represent or warrant that the functions contained in its website will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the website available are free of viruses or other harmful components. inVU Drapery Co. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may or may not apply to you.
We reserve the right, at our sole discretion, to temporarily or permanently modify, disable access to, or discontinue any part or all of this website or any content contained thereon, without liability or notice to you.
In no event shall we be liable for any direct, indirect, consequential, or exemplary damages arising from the use or the performance of this website, even if we have been advised of the possibility of such damages.
Indemnification by User
You agree to indemnify, defend, and hold us and our affiliates, business partners, officers, directors, employees, consultants, and agents harmless from any loss, liability, claim, demand, damage, or expense (including reasonable legal fees) asserted by any third party, relating in any way to your use of this website or breach of these Terms of Use. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations.
General
If any provision of these Terms of Use is held invalid or unenforceable in any respect by any court having competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of these Terms of Use shall continue in full force and effect. No waiver of any provision of these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision of these Terms of Use.
These Terms of Use shall be governed by and construed in accordance with the laws of the province of Ontario and the laws of Canada applicable therein, without regard to conflict of laws provisions thereto. The parties consent to the jurisdiction of the courts of, and venue and situs in, Toronto, Ontario.
These Terms of Use are binding upon you, your heirs, executors, beneficiaries, successors and assigns and you may not assign this agreement to any other party without our prior written consent, which consent may be withheld in our sole discretion. We may assign this agreement to any affiliate or successor company of inVU Drapery Co. without notice thereof to you.
Last update: August 5, 2008
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